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With over 15 years of experience as a designer, consultant and researcher specialising in brand visitor experiences, I bring a mix of storytelling and practical knowledge.

Unlike many, I do not leave after the opening day. I return to mystery shop, speak to visitors, review what works and what doesn’t, and help brands understand their return on experience.

If you are a brand looking to enhance your visitor experience or a publisher seeking a fresh and authentic voice, please reach out.

If you are a traveller, looking for a bit more information, please get in touch.

Areas of expertise:

An established designer, researcher, educator and consultant specialising in the brand visitor centre market.
Content creation and communications, as well as brand and NPD consultancy.
Delivering seminars, tastings and keynote speeches at various events, both private and corporate.
Conducting market research with brands and their visitors, including mystery shopper reporting.
Trends analysis reporting.
Creating bespoke travel itineraries and delivering personal tours for private clients and industry professionals.
Advocating for equity and inclusion in all aspects of the visitor centre experience.